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Privacy Policy

Updated - Jan 21, 2026

Privacy Policy

Last updated: 21st January 2026


This Privacy Policy explains how C M M Software Co LLC ("CMM", "we", "us", "our") collects, uses, stores, and protects information when you use CoinMarketMan and HyperTracker (collectively, the "Services").

By accessing or using the Services, you agree to this Privacy Policy.


1. Who We Are

Legal entity: C M M Software Co LLC Dubai, United Arab Emirates

CoinMarketMan and HyperTracker are brands operated by the same legal entity under a shared account system and domain.


2. Types of Data We Process


2.1 Personal Information

We may process limited personal information such as:

  • Email address
  • Account identifiers
  • Billing and payment metadata (processed by third-party providers)
  • Telegram usernames or chat IDs (if you enable alerts)

We do not collect government ID, biometric data, or sensitive personal information.


2.2 Exchange API Data (CMM)

If you connect an exchange account, you may provide read-only API keys.

This data may include:

  • Trade history
  • Positions
  • Balances
  • Orders

Important:

  • API keys are read-only
  • We cannot trade, withdraw, or modify accounts
  • You retain ownership of your raw exchange data
  • We access this data solely to provide analytics and platform features.

2.3 Blockchain & On-Chain Data (HyperTracker)

We process public blockchain data, including:

  • Wallet activity
  • Positions
  • Transactions
  • Protocol-level states

This data is:

  • Publicly available
  • Not personal data owned by users
  • Accessible by anyone running a node or indexer

2.4 Usage & Technical Data

We automatically collect limited technical data such as:

  • IP address
  • Browser and device type
  • Pages accessed
  • Feature usage
  • API request metadata and logs
  • Alert triggers and delivery metadata

This data is used for security, performance, and service improvement.


3. What We Do Not Do

We do not:

  • Sell personal data
  • Sell individual trading data or account-level insights
  • Share identifiable user or account data with third parties
  • Access exchange accounts beyond read-only permissions

4. Aggregated & Anonymised Data

We may aggregate and anonymise data across multiple users to produce:

  • Platform-wide analytics
  • Benchmarks
  • Intelligence and insights
  • Cohort-level statistics

Examples include:

  • Aggregate positioning metrics
  • Behavioural trends
  • Market-wide analytics

Aggregated data:

  • Does not identify individuals
  • Cannot be reverse-engineered to specific accounts
  • May be used commercially

5. How We Use Data

We use data to:

  • Provide and operate the Services
  • Generate analytics and intelligence
  • Improve platform features
  • Monitor performance and security
  • Create benchmarks and insights
  • Communicate with users (service-related only)

6. Legal Basis for Processing

We process data based on:

  • Your consent (e.g. connecting APIs, enabling alerts)
  • Performance of a contract (providing the Services)
  • Legitimate business interests
  • Compliance with legal obligations

7. Data Sharing

We may share limited data with:

  • Infrastructure providers
  • Analytics tools
  • Payment processors
  • Messaging providers (e.g. Telegram)

Such providers only receive what is necessary to deliver their services and are subject to confidentiality and security obligations.

We do not sell data to advertisers or data brokers.


8. Data Retention

We retain data only as long as necessary to:

  • Provide the Services
  • Meet legal and operational requirements
  • Resolve disputes
  • Enforce agreements

You may disconnect APIs or delete your account at any time, after which access will cease and data will be handled according to retention policies.


9. Security

We implement technical and organisational measures to protect data, including:

  • Read-only API enforcement
  • Secure credential storage
  • Access controls
  • Monitoring and auditing

Additional details are available on our Security page: https://coinmarketman.com/security/


10. Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal information
  • Request correction or deletion
  • Withdraw consent
  • Close your account

Requests can be made by contacting support.


11. International Data Transfers

Our infrastructure may involve processing data outside your country of residence.

By using the Services, you consent to such transfers in accordance with this Privacy Policy.


12. Cookies & Tracking

We use cookies and similar technologies for:

  • Authentication
  • Analytics
  • Platform functionality

Details are provided in our Cookies Notice.


13. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes take effect when published. Continued use of the Services constitutes acceptance.


14. Contact

For privacy questions or requests: support@coinmarketman.com